Privacy Policy

Last updated: October 24, 2025

At Calm House Spa, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website spahoian.com, visit our location, or otherwise interact with us online or offline.

1. Introduction

This Privacy Policy applies to all visitors and clients of Calm House Spa. By using our website, booking services, or otherwise interacting with us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal and non-personal information:

• Personal information: name, phone number, email address, and contact details you provide when booking or contacting us.
• Booking & service information: appointment dates and times, chosen treatments, special requests, and relevant health notes when provided for safe service delivery.
• Payment details: payment method and transaction data. (We do not store full credit card numbers; card transactions are processed securely by our payment provider.)
• Technical information: IP address, browser type, device information, pages visited, and analytics information collected using cookies or similar technologies.

3. How We Use Your Information

We use personal data to:

• Provide, manage and personalize your spa bookings and service experience.
• Confirm appointments, send reminders, and handle cancellations or rescheduling.
• Process payments and issue receipts or invoices.
• Improve our website, services, and customer experience using aggregated analytics.
• Send marketing or promotional materials only when you have opted in to receive them.
• Comply with legal obligations and protect the rights, property, or safety of Calm House Spa and others.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze site usage. You can control or disable cookies via your browser settings; however, disabling cookies may limit some functionality of the website. For details, see our Cookie Policy.

5. Sharing Your Information

We do not sell or rent your personal information. We may share data with trusted third parties only when necessary, for example:

• Payment processors to complete transactions.
• Booking and email service providers to manage appointments and communications.
• Analytics providers to help us understand website performance.
• Legal authorities when required by law or to protect our rights.

All third-party partners must handle data securely and in accordance with applicable privacy laws.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no online system is completely secure; please understand that absolute security cannot be guaranteed.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or to comply with legal obligations. When data is no longer required, we will securely delete or anonymize it.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal data, including the right to access, correct, or delete your information, and the right to withdraw consent for marketing communications. To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If we learn that we have collected information from a child without parental consent, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised “Last updated” date. Please review this page periodically.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

Effective date: October 24, 2025